At RoomSaathi.com, we aim to provide a seamless experience for both hosts and guests. This Refund and Cancellation Policy outlines the terms under which cancellations and refunds are processed.
1. Cancellation by Guests
- Guests may cancel their bookings as per the cancellation policy set by the host.
- Any refunds for cancellations will be subject to the host’s terms and conditions.
- Refunds, if applicable, will be processed within 10 business days and credited back to the original payment method Within 10 Business Days.
- Cancellation charges may apply based on the timing of the cancellation.
2. Cancellation by Hosts
- Hosts can cancel a booking under exceptional circumstances.
- If a host cancels a confirmed booking, the guest may receive a full refund.
- Frequent cancellations by hosts may lead to penalties, including account suspension.
3. No-Show Policy
- If a guest does not check in within the agreed time, it will be considered a no-show.
- No refunds will be provided for no-shows unless otherwise stated in the host’s policy.
4. Refund Process
- Refund requests must be submitted to support@roomsaathi.com.
- Processing time for refunds may vary depending on the payment method used.
- Refunds Are Processed Within 7 Days Of Request.
- Any applicable service fees are non-refundable.
5. Modifications and Early Check-Out
- Guests wishing to modify their booking must do so through RoomSaathi.com.
- Early check-outs may not be eligible for a refund unless the host agrees.
6. Force Majeure
- In cases of natural disasters, government actions, or other unforeseen events, special cancellation terms may apply.
- RoomSaathi.com reserves the right to mediate disputes in such situations.
7. Contact Us
For refund and cancellation inquiries, please reach out to support@roomsaathi.com.
By using RoomSaathi.com, you agree to this Refund and Cancellation Policy. We encourage users to review the cancellation terms before making a booking.